Online Services for 'Ohana
‘Ohana is the Hawaiian word for "family". At the University of Hawaii, ‘Ohana refers to the the extended 51²è¹Ý Community consisting of alumni, former faculty or staff, and former University department affiliates who were assigned a 51²è¹Ý Username but no longer have an active affiliation with the University. The initial ITS services available to ‘Ohana include:
- Password Administration -- Password administration includes management of your secret questions and answer. You can fall back on these if they are wisely chosen to allow you to recover from losing/forgetting your password.
- Google@51²è¹Ý Services (Gmail, Calendar, Drive, Sites, Groups) -- You can continue to access Google@51²è¹Ý, even after your active association with the University has ended. This includes the continued availability of all data stored in Google@51²è¹Ý services, such as email messages and folders in Google@51²è¹Ý Gmail, data in Google@51²è¹Ý Drive, and sites in Google@51²è¹Ý Sites. POP and IMAP access to Google@51²è¹Ý Gmail will also continue.
- STAR -- The University STAR academic advising service allows most alumni to create information transcripts. Note that for official transcripts you still must contact the Registrar's Office.
- SECE (only for students who earned a degree from 51²è¹Ý) -- The Student Employment website now lists full-time jobs, which are available to recent 51²è¹Ý graduates.
- My51²è¹Ý -- This academic portal contains links to many 51²è¹Ý online services.
‘Ohana enrollment must be renewed annually. You will be sent a series of email reminders in advance of the annual renewal date. Regretfully, should you not renew on time, we will be unable to reestablish your 'Ohana credentials (username and password) and associated services. Any data associated with your 51²è¹Ý Username that you manage/maintain yourself, including email, contacts, documents, and websites, will no longer be available.
Furthermore, 'Ohana users who exceed their Google@51²è¹Ý quota (7.5GB) may have their 51²è¹Ý Usernames disabled. This will result in the loss of access to associated online services for 'Ohana and the loss of all data stored within their Google@51²è¹Ý account (including emails stored in Gmail, documents stored in Drive, calendar and contact data, etc.). See /askus/1891 for more information on the Google@51²è¹Ý storage policy for 'Ohana and for help with managing your storage.
Individuals are reminded that the use of 51²è¹Ý Usernames, and available services accessed through 51²è¹Ý Usernames, as ‘Ohana continues to be governed by applicable 51²è¹Ý policies and State laws, including 51²è¹Ý Executive Policy E2.210 and Chapter 708, Hawaii Revised Statutes.
The specific resources described in this article are provided to 'Ohana users by ITS. Services offered by individual 51²è¹Ý Campuses or departments may vary and are not managed or supported by ITS. Examples of such services may include .
Resources
Enrolling in ‘Ohana online services 'Ohana Google@51²è¹Ý Storage Policy and Quotas: /askus/1891
Password Administration:
Saving Email and Personal Webpages (Mac OS X):
Saving Email and Personal Webpages (Windows):
STAR:
SECE:
My51²è¹Ý:
Resetting Your Password
Online Password Reset
If you remember your password but would like to change it, visit the page and select the One-Step Password Change link. You will be asked to input your old password and then a new password of your choice twice. If your new password meets our password requirements, your request should be processed and ready to use.
By File Drop
If you do not remember your password or it is not working, you may be able to set a new password over the Web. When your 51²è¹Ý Username was activated, you were asked to select two questions and provide the answers to these two questions. If you know the answer to these two questions, you may visit the page and select the Forgot Your Password link to set a new password. The new password could take up to 5 minutes before it is ready to be used.
If you cannot reset your password online, you may file drop a request for a password reset. The request must include the following information:
- Full name (first, middle, last)
- 51²è¹Ý Username
- 51²è¹Ý Number or last four digits of SSN
- Month/day of date of birth (MM/DD)
- Your telephone number
- Your ticket number (contact the if you do not have a ticket number)
Please file drop the request to help@hawaii.edu. After your documents have been verified, ITS personnel will call you with the new password.
File Drop Video Tutorial
File Drop Procedures
- Visit /filedrop and enter your name and email address in the "Non-51²è¹Ý Users" section (as you cannot log into the 51²è¹Ý Users section if you've forgotten your password).
- Enter help@hawaii.edu as the recipient.
- Check Require authentication; it is unchecked by default.
- In the comment section, include your name, reason for the request, and ticket number (contact the if you do not have a ticket number).
- The comment/description section should NOT include any personal identifying information such as 51²è¹Ý number and MM/DD of date of birth.
- Click Proceed.
- Click Choose File, and navigate to the document you created containing the required information (listed above).
- If not included in the previous document, include a second file containing a scan/picture of your government issued photo ID.
- Click Start Upload.
Additional Assitance
If you have any questions, or run into any problems regarding your 51²è¹Ý Account, feel free to call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands at (800) 558-2669 for assistance.
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Created:
Thu, 24 Jan 2019 3:38pm
Modified:
Mon, 28 Mar 2022 9:51am
